If you have received your package and have any questions regarding our return policy and/or any customer complaints, please read our Support & Return Policy below. If the information found below is insufficient or if you need help with interpretation, please contact support@dxracer.net.my. To make the support experience faster and smoother, please don’t forget to include a brief description of your complaint (with picture illustrations) and your order number. We try to answer all mail within 24 hours during business hours.

THERE ARE CERTAIN SITUATIONS WHERE ONLY PARTIAL REFUNDS ARE GRANTED (IF APPLICABLE):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@dxracer.net.my.

SALE ITEMS (IF APPLICABLE)
Sale items will only be refunded to the price at the time of purchase, not to its original pricing.

EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@dxracer.net.my.

SHIPPING
Please contact us at support@dxracer.net.my for instructions on how to return your product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

FOR FURTHER INFORMATION
For more enquiries regarding DxRacer products and services, please feel free to contact us via:

Email: support@dxracer.net.my
Facebook page: www.facebook.com/dxracermy
Phone: +603-67347962